Tag Archives: bad customer service

Loosing a customer doesn’t have to be an all out failure

Every marketer, and hopefully all business professionals, know that it costs much more to gain new customers than it does to retain current customers. How successful are you at retaining your customers? Are you loosing customers that you aren’t even aware of because your employees—all employees, but particularly those with customer-facing roles—haven’t developed the skills [...]

Posted in Customer Service | Also tagged | Leave a comment